Hello, Thank you for contacting us. Unfortunately, the e-mail address you used to contact us does not match the e-mail address stored in your order. For data protection reasons, we can only provide you with information on your request if we have received the following information from you in order to be able to verify your identity: - Your order number - E-mail address that is stored in your order - Bill address Alternatively, you can also contact us with the e-mail address that you used when ordering and describe your request in this e-mail. As soon as we receive this information, we will immediately take care of your request. Hope you have a nice day. Greetings, Omar ? s:www.emma-matras.be ☎ +32-023201501 ? service@emma-matras.be This email contains confidential information. If you have received this email in error, please contact us and delete this email. Forwarding this e-mail to third parties is not permitted. Op Di, 18 Jul om 4:30 AM , Klachtenbox schreef: