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Problemen terugbetaling corona voucher

Connections Luchthavenlaan 10, Vilvoorde
afgesloten Succesvol

Deze klacht is Publiek

Je klacht:

K. D.

aan: Connections

26/12/2021

Beste, ik heb per email op 12 juni de terugbetaling van de coronavoucher nr 00701049, ter waarde van 6816 Euro, aangevraagd. De email werd beantwoord, met de belofte terug te betalen rond 11 december 2021. Wegens niet betaling stuurde ik een herinnering per email op 17 december, waarop ik tot op heden nog geen antwoord heb gekregen; er is ook nog geen terugbetaling gebeurd. Gelieve het bedrag onmiddellijk terug te betalen

Gewenst oplossing

  • Terugbetaling: € 6816,00

Berichten (2)

Connections

aan: K. D.

26/12/2021

Mevrouw, Mijnheer, Bedank u voor onderstaande mail. We behandelen uw dossier zo snel mogelijk en nemen opnieuw contact met u op. Wegens het grote aantal mails kan de wachttijd iets langer oplopen dan normaal. Wij verzekeren u echter dat we elk dossier in behandeling nemen en dat wij u zosnel mogelijk antwoorden. Met dank voor uw begrip ! Met vriendelijke groet, **** Madame, monsieur, Merci pour le courrier ci-dessous. Nous traiterons votre dossier dans les plus brefs délais et vous recontacterons. En raison du grand nombre d'e-mails, le temps d'attente peut être un peu plus long que d'habitude. Cependant, nous vous assurons que nous prenons chaque dossier en considération et que nous vous répondrons dans les meilleurs délais. Merci de votre compréhension. Cordialement, *** Madame, Sir, Thank you for the mail below. We will process your file as soon as possible and contact you again. Due to the large number of e-mails, the waiting time may be a little longer than usual. However, we assure you that we will process every file and answer you as soon as possible. Thank you for your understanding. Kind regards, Kind regards, Tine Verreck Customer Care Manager Luchthavenlaan 10, 1800 Vilvoorde tel 02/550 01 63 Save Trees Do Not print if not Necessary, I want to breathe air tomorrow. _______________ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. This email has been scanned by the Destiny Email Security System. _______________

Connections

aan: K. D.

27/12/2021

Beste, Na controle blijkt dat door één of ander technisch probleem de betaling niet is doorgegaan. Wij doen het nodige om de betaling vandaag uit te voeren. Met beleefde groet, Voor; Tine Verreck Customer Care Manager Luchthavenlaan 10, 1800 Vilvoorde tel 02/550 01 63 _______________ This email has been scanned by the Destiny Email Security System. _______________ Save Trees Do Not print if not Necessary, I want to breathe air tomorrow. _______________ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. This email has been scanned by the Destiny Email Security System. _______________